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Frequently Asked Questions

Where exactly is this service going to be offered?
Heartland REMC, partnered with TWN Communications, will design a hybrid network consisting of both fiber optic and enhanced fixed wireless solutions.  The plan is for ALL Heartland members to have access to at least a 25x3 connection when the project is complete.  The wireless technology that will be deployed is faster and more readily available than the wireless that is deployed today.  Members will be able to influence where fiber optic internet is deployed using an online pre-registration format that will track interest and demand.

Is this offered to homes and businesses?
Yes, this service will be available to both homes and enhanced solutions for businesses.

What does this mean for me? 
This means that you will have access to an affordable reliable broadband service providing at least 25 Mbps of download speeds where only fixed wireless service is available, and all the way up to 1 Gbps or more where fiber is available.

What does fiber optic mean?
Fiber optic is a type of broadband connection consisting of or using thin flexible fibers with a glass core through which light signals can be sent with very little loss of strength.

What are the benefits of fiber optic?

 RELIABILITY over older, weaker copper based technologies (DSL)
 SUSTAINABILITY - Not susceptible to most weather conditions (unlike satellite)
 SPEED - Fiber optic service generally offers faster speeds than other technologies

What kind of speed does fiber optic service provide?
We will offer download speeds starting at 25 Mbps, going all the way up to 1 Gbps or more.

Is it more expensive than my DSL/Satellite/cable?
Plans start at $49.95* per month.
 

Will I be able to bundle Internet with Phone Service?
Yes. TWN Communications also offers digital phone service which includes UNLIMITED CALLS throughout the U.S 

If Heartland is involved, will it affect my electric rates? 
No. This will not affect your electric rates.

Does fiber optics have a wireless option?
A fiber connection will bring service to your home using a cable-like cord, which will connect to a communications device installed inside of your home or business.  For wi-fi, or wireless access within your home, a wireless router will be provided at the time of installation.

Will only one company be offering fiber optics?
While there may be other competitors in the area, Heartland will be working with TWN to provide this service to members.

Who is the company? 
TransWorld Network, Corp. or TWN Communications, has been a trusted partner of Heartland REMC since 2003. TWN has been in the telecomm industry for over 30 years with a mission to bring communication services to rural and underserved markets.

What is Heartland’s relationship with this company?
Heartland has worked with TWN for many years to provide fixed wireless internet service to many parts of our service territory.  TWN is now offering a new hybrid solution that will offer both fiber optic and enhanced fixed wireless services to all Heartland’s members.

If I switch from my current internet provider, I’d like to know what assurances I have my rates won’t skyrocket soon after?
TWN has never utilized a “bait and switch” pricing tactic and will not do that in the future.  The base price for services will remain the same, with negligible changes in tax or regulatory charges as they may occur.

Is the information collected shared with others?
The information collected is going to be used to determine what locations have the highest interest.  It will not be shared outside of Heartland REMC or TWN.

Is this the best option available for online gaming? 
Fiber based service is definitely the best, but not only option for gaming.  Fiber will provide a state of the art, fast connection with no interruption.  Other technologies, such as fixed wireless will also work for gaming.  Satellite service is the least reliable form of broadband service for gaming as it can be susceptible to latency (slow response) and weather conditions.

What will our plan options be?  Will it be one flat rate, or will each plan have data limits? 
All plans options come with UNLIMITED data. The proposed residential plans are:

-   25 Mbps (fixed wireless or fiber) - $49.95* per month 
-   50 Mbps (fiber) - $59.95* per month
-  100 Mbps (fiber) - $79.95* per month
-  1 Gbps (fiber) = $119.95*

Cost of unlimited access?
There are no data caps for this service.  You will have unlimited access.

Who can I talk to about the features and options of this service?
You can contact TWN’s dedicated support team at 833-727-5563 or you email them at
marketing@twncorp.com.

How do I pre-register for this service?  
You can pre-register for service at
https://heartlandbroadband.twncomm.com. Once service becomes available in your area, we will notify you to complete the sign-up process.

How long before it becomes available in my area?
You’ll be able to track progress and find updates at Heartland REMC’s website, https://www.heartlandremc.com

Some providers say they provide “unlimited” but after I stream just a few videos it slows to a crawl for the rest of the month. Is this the same?
No! It’s not the same, TWN will not throttle speeds. What you sign up for is what you get.

Will TWN be digging up my property to install this?
In some cases, yes if you have any underground utilities today, the new fiber connection will be underground as well. In addition, if you have underground utility rights of way crossing your property, TWN may also need to dig to bring fiber to other customers. We will make every attempt to ensure that these disturbances are minimal and as non-intrusive as possible. 

Who maintains the service after it is installed?
TWN Communications will maintain the network, provide technical support, customer care and invoicing. 

Will I pay the coop for the service?
No. You will be invoiced monthly by TWN Communications.

Will local jobs be created as a result of Heartland and TWN’s build out?
Yes. TWN will hire local technicians to maintain the network and install customers. 

Will this service be available only to Heartland members?
This service will be available to anyone who has access to the fiber network or is within range of the enhanced fixed wireless platform, which is not limited to members.

 *Services provided by TWN Communications. Certain restrictions apply. Available in select markets. Visit twncomm.com or heartlandremc.com for more details.